Enhancing Employee Communication Behaviors for Sensemaking and Sensegiving in Crisis Situations: Strategic Management Approach for Effective Internal Crisis Communication

Purpose The purpose of this paper is to explore the organizational effectiveness of internal crisis communication within the strategic management approach, whether it enhanced voluntary and positive employee communication behaviors (ECBs) for sensemaking and sensegiving. By doing so, this study provides meaningful insight into: new crisis communication theory development that takes a strategic management approach, emphasizing employees’ valuable assets from an organization, and effective crisis communication practice that reduces misalignment with employees and that enhances voluntary and positive ECBs for the organization during a crisis. Design/methodology/approach This study conducted a nationwide survey in the USA among full-time employees (n=544). After dimensionality check through confirmatory factor analysis, this study tested hypothesis and research question by conducting ordinary least squares multiple regression analyses using STATA 13. Findings This study found that strategic internal communication factors, including two-way symmetrical communication and transparent communication, were positive and strong antecedents of ECBs for sensemaking and sensegiving in crisis situations, when controlling for other effects. The post hoc analysis confirmed theses positive and strong associations across different industry areas. Originality/value This study suggests that voluntary and valuable ECBs can be enhanced by listening and responding to employee concerns and interests; encouraging employee participation in crisis communication; and organizational accountability through words, actions and decisions during the crisis. As a theoretical implication, the results of this study indicate the need for crisis communication theories that emphasize employees as valuable assets to an organization

Toward an Effective Government–Public Relationship: Organization–Public Relationship Based on a Synthetic Approach to Public Segmentation

The goal of this study is to identify and understand an effective government–public relationship building based on a synthetic approach to public segmentation. Using a national survey dataset, this study examines how different types of publics have trust differently in federal, state, and local government. By exploring how situational and cross-situational variables predict trust in government, the study finds that there are different predictors for trust in each level of government. Further, the results provide important insight into how public relations practitioners and researchers can build and maintain an effective government–public relationship with the key publics. Thus, the current study aims to fundamentally make contribution to theoretical and practical development in relationship-building research

Toward an Ethical Model of Effective Crisis Communication

The goal of this study was to develop and demonstrate a new ethical model for crisis communication. This article examined the crisis communication practices as well as literature and found essential elements—what, how, and when—for ethical and effective crisis communication. Based on these three variables, a new three‐part model, the TTR Test, was proposed, utilizing three principles: Transparency (what), Two‐way symmetrical communication (how), and Right time (when). To investigate how the test can be applied to the real world, this article examined BP\u27s crisis communication during the 2010 Gulf of Mexico oil spill

Projective Normality Of Algebraic Curves And Its Application To Surfaces

Let $L$ be a very ample line bundle on a smooth curve $C$ of genus $g$ with $\frac{3g+3}{2}<\deg L\le 2g-5$. Then $L$ is normally generated if $\deg L>\max\{2g+2-4h^1(C,L), 2g-\frac{g-1}{6}-2h^1(C,L)\}$. Let $C$ be a triple covering of genus $p$ curve $C'$ with $C\stackrel{\phi}\to C'$ and $D$ a divisor on $C'$ with $4p<\deg D< \frac{g-1}{6}-2p$. Then $K_C(-\phi^*D)$ becomes a very ample line bundle which is normally generated. As an application, we characterize some smooth projective surfaces.Comment: 7 pages, 1figur

A Phenomenological Approach to the Korean "We": A Study in Social Intentionality

This paper explores the phenomenological concept “we” based on a pre-existing understanding of traditional phenomenology alongside a new aspect of the concept by introducing an analysis of “we” in Korean. The central questions of this paper are whether the “we” can be understood as more than a collection of individuals, whether the “we” can precede both “I” and “thou,” and whether the “we” as an extension of the “I” or an extended self should necessarily mean the plural of the “I.

Surfaces with boundary: their uniformizations, determinants of Laplacians, and isospectrality

Let \Sigma be a compact surface of type (g, n), n > 0, obtained by removing n disjoint disks from a closed surface of genus g. Assuming \chi(\Sigma)<0, we show that on \Sigma, the set of flat metrics which have the same Laplacian spectrum of Dirichlet boundary condition is compact in the C^\infty topology. This isospectral compactness extends the result of Osgood, Phillips, and Sarnak \cite{OPS3} for type (0,n) surfaces, whose examples include bounded plane domains. Our main ingredients are as following. We first show that the determinant of the Laplacian is a proper function on the moduli space of geodesically bordered hyperbolic metrics on \Sigma. Secondly, we show that the space of such metrics is homeomorphic (in the C^\infty-topology) to the space of flat metrics (on \Sigma) with constantly curved boundary. Because of this, we next reduce the complicated degenerations of flat metrics to the simpler and well-known degenerations of hyperbolic metrics, and we show that determinants of Laplacians of flat metrics on \Sigma, with fixed area and boundary of constant geodesic curvature, give a proper function on the corresponding moduli space. This is interesting because Khuri \cite{Kh} showed that if the boundary length (instead of the area) is fixed, the determinant is not a proper function when \Sigma is of type (g, n), g>0; while Osgood, Phillips, and Sarnak \cite{OPS3} showed the properness when g=0.Comment: Further Revised. A technical error is corrected; the sections devoted to the proof of the insertion lemma and the separation of variables method are completely rewritten. (Sections 4, 5, and 6 in this revised version.) A lot of changes, corrections, and improvements are made throughout the paper. No mathematical change in the main theorems listed in the introductio